This Privacy Notice applies to personal information that we collect through our website at www.nannupmedicalcentre.com.au (the "Website") and as part of the provision of medical services, to our patients for the purpose.
When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).
The information we will collect about you includes your: Names, Date of Birth, Addresses, Contact Details, Medical Information including Medical history, Medications, Allergies, Adverse events, Immunisations, Social history, Family history and Risk factors. Medicare number (where available) for identification and claiming purposes, Healthcare identifiers, Health fund details etc.
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
Our practice may collect your personal information in several different ways.
1. When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
2. During providing medical services, we may collect further personal information. Information can also be collected through electronic transfer of prescriptions, My Health record (via Shared health Summary, Event Summary) and HealthLink.
3. We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment (including via HealthEngine or communicate with us using social media).
4. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from your guardian or responsible person, other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services & your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).
We sometimes share your personal information:
When there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification) During providing medical services, through eTP, My Health Record (eg via Shared Health Summary, Event Summary), eRx and HealthLink.
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing. Your personal information may be stored at our practice in various forms, such as electronic records, visual records (X-rays, CT scans etc). Our practice stores all personal information securely. Electronic data is stored offsite in a secure password protected environment and hard copies are stored in a secured environment. All staff and contractors are bound by confidentiality agreements.
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing, mailed to Unit 4, Nannup Medical Centre, 54 Warren Road, Nannup WA 6275 and our practice will respond within a reasonable time. Requests are usually completed within 30 days. Fees may be applicable, and you will be advised at the time of the request.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to: Unit 4, Nannup Medical Centre, 54 Warren Road, Nannup WA 6275 We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. Please send to: Unit 4, Nannup Medical Centre, 54 Warren Road, Nannup WA 6275. A reply will be made in writing within 30 days. You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992. This policy is reviewed regularly to ensure it is accurate in accordance with any changes that may occur. Any updates will be provided on our website.